Hi, I’m Alfred

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More Info About Me

Customer Service expert with over 10 years experience including in the field of airline, electronics, financial, real estate, food and telecommunications for 5 Fortune 500 companies. Developed safety strategies, coached teams, sold credit card protection, gathering leads, trouble-shooting concerns, resolutions provider and customer protection.

Core competencies include Safety and Support Strategist, Virtual Assistant, Data Entry, Transcriptionist, Appointment Setter, Customer Support, Quality Assurance Testing, Sales and Marketing.

CAREER HIGHLIGHTS

Employee of the month (Interpacific Transit Inc. – Delta Airlines/September 2013)
Appointed as Safety and Security coordinator (Interpacific Transit Inc. – Delta Airlines)
Traveled to Narita, Japan 3 times to undergo airline and customer support services training (Interpacific Transit Inc. – Delta Airlines)
Promoted to Quality Assurance (WNS Global Services – United Airlines)
Alfredo Jose C. Gallardo
1/28/1977
Marikina City, Philippines
zenaj2821@gmail.com
+639452945359
Freelancer
View Work Hire Me

Training Certificates

Certificate

My Skills and Competencies

Social Media Manager.
Graphic Design
Facebook Ads Management
Admin Task / Data Entry Keyers.

My Resume

  • EXPERIENCE
  • EDUCATION
  • Training
2020 - 2021
VIRTUPAL

Virtual Assistant

Doing cold calling, follow-ups, appointment setting and data entry work.

2020
BYLYNGO INTERPRETING & TRANSLATION

Virtual Assistant

❖ An interpreting and translations company located in Wisconsin specifically doing court case services and basic translating services.

❖ Adding incoming schedule requests inside their customized software. Doing follow-ups on invoices to translators and provides their schedules.

2019 - 2020
AFNI PHILIPPINES, INC.

Customer Service Representative

❖ A U.S. based global contact Center Company that started as a collections agency in 1936 now handles numerous client base.

❖ Handles phone management for Verizon Communications which includes activation, trouble- shooting and resolution concerns.

2015 - 2019
WNS GLOBAL SERVICES (PHILIPPINES) INC.

Lead Associate - Quality

❖ A global business process management company headquartered in Mumbai, India. It has 43,422 personnel working in 61 "delivery centers" across the world, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.

1997
UNIVERSITY OF SANTO TOMAS - City of Manila, Philippines,

B.S. Commerce, Major in Business Administration

2021
General Virtual Assistant Training

ProVAPH by Coach Dham

My Services

Social Media Management

Creating content, including text posts, video and images for use on social media.

Facebook Ads Management

Facebook ads by getting inspiration from a few of our ad examples that have seen success.

Graphic Designer

Visualizing and creating graphics including illustrations, logos, layouts and photos.

Data Entry Keyers

Entering customer and account data from source documents within time limits.

Calendar Management

Solicit and review meeting requests, prioritize appointments, and coordinate scheduling with internal and external parties.

Email Management

Email is the most powerful form of business communication and with these effective strategies, it can become one you actually enjoy working with.

Portfolio


 


 


 


 


 


 


 

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Phone :
+639452945359
Address :
Marikina City,
Philippines
Email :
zenaj2821@gmail.com


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